• If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • You already know Dokkio is an AI-powered assistant to organize & manage your digital files & messages. Very soon, Dokkio will support Outlook as well as One Drive. Check it out today!


Feb 19

This version was saved 9 years, 4 months ago View current version     Page history
Saved by Jared
on February 19, 2015 at 8:19:24 am


  • Take five minutes to talk with your partner(s) about who (1) is delivering tests first (2) any other commitments they have to user testing, or being user tested upon
  • for groups working with more than a simple pairing, or a longer test, ensure that simple pairings take priority, since they should be finished in 30 -40 minutes.   


Facilitation style: 

  • You are an observer most of all.   Watch the user do what comes naturally. Don't help.
  • Much of the time you'll just be prompting them with questions, then encouraging them/reminding the user to think aloud about what they're doing and thinking.  
  • In almost all cases, don't answer their questions (until after the test). 
  • Use everyday language, not in-house jargon, unless you are testing someone familiar with technical jargon.
  • Repeat: don't help!   Keep encouraging the user to think aloud.
  • Stick to your Script and Write everything down. If a task is part of the test, note the time it takes each user.
  • Notice the user's behavior, and note every occasion the user:
    • hesitates, worries, or is forced to think
    • misunderstands something
    • gets frustrated or annoyed
    • gives up.



Comments (0)

You don't have permission to comment on this page.