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Feb 19
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Saved by Jared
on February 19, 2015 at 8:20:48 am

Procedures:
- Take five minutes to talk with your partner(s) about who (1) is delivering tests first (2) any other commitments they have to user testing, or being user tested upon
- for groups working with more than a simple pairing, or a longer test, ensure that simple pairings take priority, since they should be finished in 30 -40 minutes.
- Start Tests in a suitable location
Facilitation style:
- You are an observer most of all. Watch the user do what comes naturally. Don't help.
- Much of the time you'll just be prompting them with questions, then encouraging them/reminding the user to think aloud about what they're doing and thinking.
- In almost all cases, don't answer their questions (until after the test).
- Use everyday language, not in-house jargon, unless you are testing someone familiar with technical jargon.
- Repeat: don't help! Keep encouraging the user to think aloud.
- Stick to your Script and Write everything down. If a task is part of the test, note the time it takes each user.
- Notice the user's behavior, and note every occasion the user:
- hesitates, worries, or is forced to think
- misunderstands something
- gets frustrated or annoyed
- gives up.
Feb 19
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