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Eriks SWA 4

Page history last edited by Erik Kaptanowsky 9 years, 1 month ago

1. The goals of my usability test is to determine whether or not all of my instructions are comprehensive and easy to follow. I need to learn which instructions could be tweaked to provide a better route to construction of the product, and if there are any steps that do not make complete sense. I also need to figure out which steps are found to be most important therefore needing better supporting imagery and detail explaining it.

2. My target audience will be a few individuals with various backgrounds of construction or hands on work of any kind, as well as familiarity of hockey nets. I would like to have at least one person in the test who has little to no experience in projects of these nature. This way, it will truly determine how effective and informative the instructions are. All in all I would hope to have at least three usability testers so I can get enough feedback to truly determine the strengths and weaknesses of my instructions. I don't believe I should necessarily need any readers from our class because I know some people that would fit the description of my ideal usability testers. But if that doesn't work out I would need three classmates to take part of the test.

3.  The test that would provide the best feedback would be the performance test. This would be best because the users could follow along with the instructions and actually put the product together and notice anything missing. The users could just read the instructions, however the steps could seem to make perfect sense while reading but something could pop up as confusing during the actual putting together process. The downside to the performance test is having to get people together and purchase all of the materials just to find out if the instructions are sufficient. The second best test would be the understand ability test. This test would be great in that the readers could just read it and point out any flaws in the comprehensiveness of the instructions. As well as the fact that materials wouldn't have to be purchased just to find out whether or not the steps make sense. However, the downside to this test would be that one may not really be able to properly determine if the instructions have any flaws because reading and actually doing can end up being quite different. The third best test would be the location test. The benefits to this would again be not having to purchase the materials. It also benefits in that it would help provide insight on the organization quality of the instructions, and how easy it is to find certain parts of the building process. The downside to this is that it wouldn't provide insight on how well each step actually makes sense and if there should be anything added, taken out, or moved.

4. Notes

I. Scope: I am creating a wiki how explaining how to build a hockey net out of PVC pipe. This test will cover all steps including the materials needed and the instructions.

II. Purpose: To build a hockey net out of PVC piping and find any flaws with the instruction set.

III. Schedule and Location: Any day of the week, preferably the weekend at a house or apartment. With just one test needed per person.

IV. Sessions. After the sessions are over, I will ask the participants questions about the instruction guide on the organization, the helpfulness, and other topics related to the guide. Each session will last about 45-60 minutes depending on the prior knowledge of the user.

V. Equipment. PVC pipes, netting, PVC pipe connections, and zip ties.

VI. Participants. I will be asking for volunteers to participate and will be selecting at least three participants with varying background knowledge of similar projects. No prior knowledge is required in order to take part.

VII. Scenarios: The only scenario is to put the net together.

VIII. Metrics. Before the test I will ask the users how much experience they have with projects of this nature, if they think they could put this together without instructions, and what they are expecting as the biggest challenge of the build. During the building process I would ask them to point out any steps that could be fixed or anything that needed to be added in. After they are done, I will ask whether or not the guide was useful and enabled them to put it together as well as if they would recommend the instructions to other people wanting to build a net. I will also ask them what the strengths and weaknesses of the instructions are. Additionally I will ask whether or not the instructions make the process easy, and if it was organized in a clear and concise manner.

IX. Quantitative Metrics: I will keep track of how many of the testers were able to put the net together, how many questions were asked pertaining to the instructions, and how quickly each person was able to assemble the net.

X. Roles: I will be the only staff member in the process. I will be taking notes and the users will be writing down answers.

 

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